Help when you need it


One Maidstone has collated the following information for businesses during the COVID-19 outbreak.



Due to the current Covid-19 crisis we want to do everything that we can to support our business community and our partners.

One Maidstone is aware that many of you will be reducing any costs that you can in order to survive what we hope will be a short period of required lockdown prior to things returning to normal.

On this basis the Board of One Maidstone will be discussing the financial impact that this crisis will cause and any steps that we can take to mitigate the longer term effects.

For those of you that are MaidSafe members, the partnership is still operational.  We encourage you to continue to make use of your security radios to support one another and the Police town team who are still actively working within Maidstone.

For those of you paying in regular instalments we encourage you to keep these active as we will be exploring rebates/refunds for any lockdown period.

The One Maidstone team is still operating – BID Manager Ilsa Butler can be contacted via:, and Marketing and Communications Manager Sarah-Jane Adams can be contacted via:

Further information


HM Government business support:

Maidstone Borough Council:, Twitter: @maidstonebc

MBC Business:, Twitter: @bizinmaidstone

Kent County Council business advice:

Business Support, dedicated number: 03333 602300 Mon – Fri 8.30-6.30

Twitter: @kentcc_business

Free printables


One Maidstone has produced the following free assets for businesses to display.

To download, click the poster, which will open in a new window, and right click image to save.

Financial assistance


Please note that the following information has been supplied by Maidstone Borough Council, the authority processing financial support for businesses. For help with these matters, or to make an application please contact the Council directly on


26 May 2020

Don’t delay – just 14 days to apply for business grant 

There are just 14 days left to apply for a one off non-repayable cash grant from Maidstone Borough Council to support small businesses and charities struggling to meet their fixed building related costs during Covid-19.

The Council has already received 88 applications for this new Local Authority Discretionary Grant scheme and each one will be considered against the criteria. The scheme is now open to people in receipt of the Self-Employed Income Support Scheme (SEISS) as government has revised the guidance.

Businesses need to be quick and apply as soon as possible as the deadline for applications is Monday 8 June.


The scheme is primarily aimed at helping those businesses not eligible for other forms of government support, such as small businesses operating in a shared workspace, bed and breakfast businesses that pay Council Tax and local charities that have their offices within the borough.

The Council has received £1.4million in funding from Government to support businesses and expects grants to reflect the level of support needed, (each application will be considered according to need – with most awards expected to be under £10,000).

All applications will be verified and considered before any decisions are made, with grants paid from Monday 15 June.

Stephen McGinnes, Mid Kent Services Director at Maidstone Borough Council said: “This grant is to try and help those businesses and charities that haven’t qualified for previous government grants during these difficult times.

“In order to get the grant out to those businesses in need we have to turn this around quickly which is why we have such tight timescales and are asking businesses to complete the online form by 8 June.”

All businesses applying for the grant will need to meet the following criteria:

  • Businesses with ongoing fixed building-related costs
  • Businesses which can demonstrate that they have suffered a significant fall in income due to the Covid-19 crisis
  • Small Businesses as defined by the Company Act 2006
  • Businesses that were trading on 11th March
  • Businesses which occupy property, or part of a property, with a rateable value or annual rent or annual mortgage payments below £51,000

To apply for the new Local Authority Discretionary Grants Fund please complete the application form here:​ or visit and search discretionary business grants.

If you do not meet these criteria please contact the Kent and Medway Business Support Team on 03333 602300 for further advice on available support.


Expanded Retail Discount 2020/21

100% reduction, no Rateable Value limit.

Now includes: Live music venues, cinemas, sports grounds and clubs, museums and art galleries, nightclubs, sport and leisure facilities, stately homes and historic houses, theatres, tourist attractions, gyms, public halls, clubhouses, clubs and institutions, hotels, guest and boarding houses, holiday homes, caravan parks and sites.


Small Business Grant Scheme

Two proposed schemes:

Eligible for SBRR or RSR

Entitled to a one-off cash grant of £10,000 (will be for properties with an RV up to £14,999)

Business in the retail, hospitality or leisure sector

Businesses with a property with a rateable value of up to and including £15,000 will be entitled to a grant of £10,000.

A business with a property with a rateable value up but not including £51,000 will be entitled to a cash grant of £25,000.

MBC timetable of action:

  • Monday 23rd and Tuesday 24th March: MBC planning to issue the 100% business rate relief holiday letters for retail, hospitality, leisure for businesses in these sectors.
  • Thursday 26th and Friday 27th: MBC planning to issue the details on how to access the grants up to £25,000 to businesses in retail, hospitality and leisure via an online form.
  • Monday/Tuesday next week: MBC to issue letters on guidance for businesses eligible for the £10,000 grant on how to access it will go out via an online form.


Please note that MBC do not have the capacity to pay any grant until they have received funds from the Government – grants will be issued as soon as possible, but definitive dates for payment can’t be given.


Have your business rates reference number to hand now – You will not be able to claim any grant monies you are eligible to without it and we cannot give it out over the phone. It is on the letter we recently sent you. If we move to lockdown stage, you will not be able to go to the business premises to get it.



LATEST FROM MBC – 03/04/20

Businesses being urged to claim government grants


Maidstone Borough Council is urging all local businesses that qualify for the government grants of £10,000 or £25,000 for help during the Coronavirus Pandemic, to apply now.

In total £28 million is due to be awarded to local businesses in the Maidstone Borough who meet the criteria, with £8.5 million having already been claimed.

Businesses in the retail, hospitality and leisure sectors with a rateable value over £15,000 and under £51,000 will receive a cash grant of £25,000. Around 425 businesses in Maidstone qualify for the grant.

Businesses in the retail, hospitality and leisure sectors with a rateable value of £15,000 or under will receive a cash payment of £10,000.

All businesses in receipt of small business rates relief and rural rate relief – regardless of sector – will be eligible for a cash payment of £10,000. Around 1,800 businesses in the borough qualify for these £10,000 grants.

The Council has written out to all those that qualify, setting out what they need to do to set up payment details for the grant. However, due to the current lockdown situation, there is a concern that many businesses may not have seen the invitation and may be missing out on vital support.

Stephen McGinnes, Director of Mid Kent Services at Maidstone Borough Council said: “Many of our small businesses that qualify for these grants are still to apply and we are keen to ensure all small businesses that qualify receive them as soon as possible. We can only contact them using the details they have previously provided us with so we are urging them to check their mail and claim the money they are entitled to.

“We have already issued revised business rates bills to all local businesses in the retail, hospitality and leisure sectors who will now pay no business rates in 2020-21. Helping to ease the burden on them.

“However, there remains this huge amount of money currently unclaimed and we want to make sure that our small businesses benefit from this grant as soon as possible.  We are currently processing the 660 applications we have already received and will be issuing the grants for these as soon as possible.”

For more information on the Grants scheme please visit:

Should businesses have any questions regarding the support that could be available to them or have not received a letter by 5 April they need to email the business support team at

Use our hashtag


Is your business delivering food items or general products to residents in Maidstone? We are encouraging those who are able to deliver to use the hashtag #MaidstoneDelivers on Twitter and Instagram, so that we may share and promote your service. We are also suggesting that members of the public browse this hashtag to find items available for home delivery. /

Where to find us


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